About Escrow Monkey
What we stand for
Our mission is simple: to encourage and drive a green real estate industry, while we help our customers make more money and enjoy a balanced life. To do that, we make easy-to-use, powerful and affordable online solutions that help you in your business. Oh, and we have fun while doing it (you might say life is a barrel of monkeys at our place!).
Our commitment to you
We're committed to making practical and very cool tools for real estate professionals that keep things simple and easy, and that save a heck of a lot of time (which as we all know, is money!).
Protecting customers' privacy
We use customer data responsibly. Escrow Monkey is careful not to contact customers unnecessarily, observing a discretion that goes above and beyond the rules of the Data Protection Act.
Fun
Every company in the world takes itself seriously, so we think it's important that we provide the public and our customers with a bit of entertainment. We’re a fun loving bunch of monkeys and you'll see us around in the news and press as we roll forward. Can’t wait!
Absolutely brilliant customer service.
We view our customers' happiness as the lifeblood of our success. Our customers are the reason we exist. Our culture is permeated with this attitude - here are just a few areas in our culture that will impact our goal:
- Challenging convention
- Trusting and empowering staff
- Designing intuitive, practical products
- Using simple and upfront pricing techniques
- Having a culture where "going the extra mile" is the norm
- Desire and action to improve our world and our communities.
- Listening with intention.
Friendly, human & relaxed; professional but uncorporate.
Among our many heady goals, our most important all have to do with going the extra mile to achieve the ultimate, which is complete customer happiness! We appreciate feedback of all sorts; we welcome the positive and the negative. When a customer is unhappy, we get on it so fast it will make your head spin. We treat our customers as individuals, and we pay out staff bonuses according to customer satisfaction survey results, which we send out regularly. We go absolutely bananas until you are completely happy!
We get it.
Building software is not particularly difficult - lots of companies do it. But building software that is so easy a monkey can use it, is quite another story. Software should harness the power of the technology while shielding you from geekspeak & techno wizardry. Really great software developers harness the power of the computer to make the technology transparent, with features that make sense and software that just works. That's hard. That's what our competitors don't get. And it's an integral part of our mission that we take quite seriously. We don't have need for "Certified Trainers" or any such nonsense. Our software will always be intuitive, straightforward and "no manual required".
We're always looking for really terrific people. Let us know why you'd like to join us.